Frequently Asked Questions eco cleaning

We're committed to providing you with transparent and fair pricing for our services. When it comes to giving you a quote, we aim to make the process as straightforward as possible.

For our standard cleaning services, we charge $40 per hour, and for deep cleaning, our rate is $55 per hour. However, it's important to note that these rates are just an estimated starting point. The final cost of your cleaning service may vary depending on a few factors, primarily the state and specific needs of your space. If you are working with a budget we will aim to target the priorities first.

Our priority is to be honest and upfront with our clients. Here's how the quote process generally works:

1. Fill out a quote form: Fill out or "free quote" form on our website and we will reply back as quickly as possible. 
2. Customized Quote: After the assessment, we will provide you with a customized quote based on the size, condition, and specific cleaning requirements of your space. We'll also take into account whether you're interested in regular or deep cleaning services.
3. Transparent Pricing: Our goal is to maintain transparency in our pricing. We'll clearly outline the hourly rate and the estimated time required for the job. You'll have the opportunity to review the quote and ask any questions you may have.
4. Flexible Services: While we strive to be fast and efficient, our main focus is on delivering a thorough and eco-friendly cleaning service. We believe in quality over speed, so our team will take the time needed to ensure your space is sparkling clean.
5. Client Satisfaction: Our reputation is built on trust and client satisfaction. We aim to not only meet but exceed your expectations, providing exceptional service that keeps you coming back.

Remember that our utmost priority is honesty and delivering the best possible cleaning service for your needs. We understand that every space is unique, and our quotes are tailored to ensure you receive the best value for your investment. If you have any concerns or questions about the quote or our services, please don't hesitate to ask. We're here to make your space cleaner and healthier while respecting your budget and priorities.

1. Dusting: We'll dust all accessible surfaces, including countertops, shelves, tables, and other furniture. This helps remove dust and allergens from your living or working spaces.

2. Vacuuming and Sweeping: Our team will vacuum carpets and rugs and sweep hard floors to eliminate dirt, dust, and debris. We also pay attention to corners and hard-to-reach areas.

3. Mopping: Hard floors, such as tile, laminate, or hardwood, will be mopped to remove any stains or grime.

4. Kitchen Cleaning: In the kitchen, we'll clean and sanitize countertops, sinks, and appliances like stovetops, microwaves, and the exterior of refrigerators. We'll also wipe down cabinet exteriors.

5. Bathroom Cleaning: Bathrooms will receive thorough cleaning, including disinfecting and sanitizing surfaces like sinks, countertops, mirrors, and toilets. We'll also clean and shine fixtures and mop the floors.

6. Trash Removal: We'll empty trash bins and replace liners as needed.

7. Surface Wiping: We'll wipe down surfaces in common areas, including light switches, doorknobs, and other frequently touched areas, to reduce the spread of germs.

8. Cobweb Removal: Any visible cobwebs in reachable areas will be removed.

Please note that our standard cleaning service is designed to maintain cleanliness and hygiene on a regular basis. If you have specific additional requests or if you're looking for a more detailed and comprehensive cleaning, you may want to consider our deep cleaning service, which covers a more extensive range of tasks.

 Our deep cleaning service goes above and beyond our standard cleaning to provide a thorough and comprehensive cleaning of your space. This service is ideal for clients who want a more detailed and intense cleaning experience. Here's what you can generally expect from our deep cleaning service:

1. Detailed Dusting: We'll meticulously dust and clean all surfaces, including baseboards, ceiling fans, light fixtures, and vents. This helps remove built-up dust and allergens.

2. Interior Appliance Cleaning: Deep cleaning includes cleaning the inside of appliances like ovens and refrigerators. We'll remove and clean oven racks, clean oven interiors, and thoroughly clean and sanitize the refrigerator and freezer.

3. Cabinet and Drawer Cleaning: We'll wipe down the interior and exterior of cabinets and drawers, removing any accumulated grime and dust.

4. Detailed Bathroom Cleaning: Bathrooms will receive an intensive cleaning, including scrubbing and disinfecting all surfaces, tiles, grout, and shower doors. We'll pay extra attention to areas with soap scum and mineral deposits.

5. Window and Glass Cleaning: We'll clean and polish glass surfaces, including windows, mirrors, and glass doors.

6. Blind and Shutter Cleaning: For window treatments like blinds or shutters, we'll carefully dust and clean each slat or panel.

7. Baseboard and Trim Cleaning: Baseboards, moldings, and trim will be thoroughly cleaned and wiped down to remove dirt and dust.

8. Furniture Vacuuming and Upholstery Cleaning: If requested, we can vacuum and clean upholstery and furniture to remove dirt and stains.

9. Floors: Hard floors will be deep cleaned, which may include stripping and resealing if necessary. Carpets will receive a thorough vacuuming and, if requested, deep steam cleaning.

10. Disinfection: We'll disinfect commonly touched surfaces to ensure a germ-free environment.

11. Grout and Tile Cleaning: For tiled areas, we'll clean and scrub grout lines to remove stains and discoloration.

Our deep cleaning service is designed to revitalize your space by addressing accumulated dirt, grime, and hidden dust in hard-to-reach areas. It's an excellent choice for periodic maintenance or for preparing your space for a special occasion.

Yes, we bring our own cleaning supplies and equipment. However, if you have any special requests, please let us know and we'll do our best to accommodate them.

  Yes! We welcome furry friends. Your pets can absolutely be in the house while we provide our cleaning services. We understand that pets are part of the family, and we'll work around their presence to ensure a comfortable and stress-free cleaning experience for both you and your beloved animals. If you have any specific instructions or concerns regarding your pets during the cleaning process, please let us know, and we'll be happy to accommodate your needs. 

While our cleaning team is committed to providing a thorough and comprehensive cleaning service, there are certain items and areas we typically do not clean or touch. These include:

1. Personal Belongings: We do not clean or handle personal belongings such as clothing, shoes, or personal items left out on surfaces.

2. Valuables: Our team avoids cleaning or handling valuable or delicate items, including jewelry, electronics, and important documents. Please secure these items before our arrival.

3. Artwork and Collectibles: Art pieces, collectibles, and delicate decorative items are typically not cleaned by our team to prevent any accidental damage.

4. Furniture: We do not move heavy furniture unless previously arranged with the client. If you'd like us to clean under or behind large furniture items, please communicate this with us during the assessment or before the cleaning appointment.

5. Electronic Devices: While we can clean the surfaces around electronic devices, we do not disassemble or clean the internal components of electronics.

6. Ceiling Fixtures: We typically do not clean ceiling fixtures, such as chandeliers or ceiling fans, unless specifically requested and agreed upon in advance.

7. Hazardous Materials: Our team does not handle or clean hazardous materials, including chemicals, biohazardous waste, or substances that pose a risk to health and safety.

8. Outdoor Areas: We focus on indoor cleaning and do not provide outdoor cleaning services.

9. Areas Out of Reach: We may not clean areas that are inaccessible or out of reach without special equipment.

It's important to note that if you have specific requests or areas you'd like us to address that fall into these categories, please communicate them with us before the cleaning appointment. We are happy to discuss your preferences and provide customized cleaning services to meet your needs while ensuring the safety and well-being of your belongings and our team.

We offer convenient payment options to make the process as easy as possible for our clients. You can provide payment through the following methods:

1. E-Transfers: We accept electronic transfers, which is a secure and hassle-free way to make payments. You can send your payment directly to our designated email address, and we'll provide you with the necessary information to complete the transaction.
2. Cash: If you prefer to pay with cash, we also accept cash payments. Please have the exact amount ready for our team when they arrive to provide the cleaning service.

Our goal is to provide flexibility and convenience when it comes to payment. If you have any specific questions or concerns regarding payment methods or would like to discuss alternative payment arrangements, please feel free to reach out to us. We're here to ensure a seamless and stress-free experience for our valued clients. Your satisfaction is important to us, and we aim to accommodate your preferences.

Yes, you are more than welcome to be home while we provide our cleaning services. We want our clients to feel comfortable and at ease during the cleaning process. However, to ensure that we can efficiently and effectively carry out our cleaning tasks, we kindly request that you be in another room or area of your home while we work.

Being in another room allows our team to focus on the cleaning tasks at hand without any distractions, ensuring that we provide you with the best possible cleaning results. It also helps us maintain a safe and productive work environment.

Rest assured that our team is professional and respectful of your space and privacy. If you have any specific instructions or preferences about how you'd like us to proceed while you're at home, please feel free to communicate them with us, and we will do our best to accommodate your needs.

We appreciate your understanding and cooperation in creating a conducive atmosphere for a thorough and efficient cleaning service. If you have any questions or concerns about this arrangement, please don't hesitate to let us know, and we'll be happy to discuss further. Your satisfaction and comfort are our top priorities.

To help ensure a smooth and effective cleaning appointment, we recommend the following preparations:

1. Clear Clutter: It's helpful if you can tidy up and clear away any clutter or personal items from the areas that will be cleaned. This allows our team to access surfaces and areas more easily, ensuring a thorough cleaning.
2. Secure Valuables: While our team is highly professional and careful, it's always a good practice to secure any valuable or delicate items. This includes jewelry, electronics, important documents, and other items you consider valuable or sensitive. By doing so, you can have peace of mind that nothing will accidentally get damaged during the cleaning process.
3. Communicate Special Instructions: If you have specific preferences or areas of focus, please communicate them with our team before the appointment or during the initial assessment. We want to tailor our cleaning services to meet your unique needs and expectations.
4. Clear Access: Ensure that our team has clear access to the areas that need cleaning. This may involve moving furniture or obstacles that could hinder our work.
5. Pets: If you have pets, consider their comfort and safety during the cleaning appointment. Some pets may be more comfortable in a separate room or area to avoid stress or accidental escapes.

By taking these simple steps to prepare for your cleaning appointment, you can help our team work efficiently and deliver the best results.